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 Welcome to Renting with Elders

Congratulations on your tenancy approval & welcome to Elders Queanbeyan.  We hope to ensure that our office provides you with our highest level of service.  Our property management services are available between 9am & 5:00pm Monday to Friday (subject of course to public holidays, Christmas breaks & the like).  Our management team includes Alison Johnson, Nicole Stumbles, Laura Kunkel,  & Kellie Eagles.

Our office is a cashless agency.  Tenants can elect to pay rent via direct debit either each Thursday weekly or every second Thursday (in line with the public service pay week).   It is important to note that all appropriate tenant accounts will be debited every Thursday or every second Thursday accordingly & that tenants should ensure sufficient funds are available on this day.

Our agency cannot stress enough the importance of a condition report for all tenants.  At the end of your tenancy the final inspection will be conducted using the Condition Report as the only guide to indicate the original condition of the premises.  NSW tenancy legislation stipulates that rental properties must be returned to the agency at the end of the tenancy in the same condition as at the commencement of the tenancy, minus fair wear & tear only.  We note that wear & tear does not include any level of damage.

Before the tenant carries out any alterations to a rental property, we strongly advise that a formal approval is sought first.  All requests should be made in writing.  Written documentation will then be recorded on your file to ensure protection throughout the tenancy.

Any complaints should be reported to our office in writing.  Maintenance requests are forwarded to the landlord & the owner will then instruct the agent to either, have work carried out, decide not to undertake any work, or advise the agent that they will see to the maintenance themselves.  The real estate is not able to override the landlord’s decision.  Our office encourages tenants to keep us informed of the status of repairs at all times so that we can follow up owners and trades people & try to ensure maintenance is attended to accordingly.

 

For Your Tenancy Induction – things to note:

  • Appointment Time Allocation – please allocate up to 45 minutes for your induction.
  • All Persons to be Present – all tenants approved on the application
  • No Cash or Credit Card facilities
  • BondsOnline need 2 working days prior to your induction
  • Initial payments need to have been debited 2 working days
    prior to your induction

During the Tenancy Induction we will go through the following with you:

  • Tenancy Agreement – specific details of your tenancy
  • Payment of Rent – Direct debit payment option preferred
  • Bond Lodgement – Bonds online is the preferred option
  • Condition Report – Your most important tenancy document
  • Repairs and Emergency Repairs – our procedure
  • Compulsory Legislation – Tenant Information Statement

 

 

Getting Started – What You Need To Do First

 

Utility Connections – Getting Connected 
It is a tenant responsibility to ensure your power, gas, phone, internet, etc have been connected into your name.  Elders Queanbeyan have partnered with MyConnect to make this process as smooth as possible for you.

MyConnect Utility Connection Site